TUI Holiday Cancellations Jamaica: Latest Hurricane Updates

If you have a TUI holiday booked for Jamaica in the next few weeks, you’re probably watching the news about Hurricane Melissa with a sinking feeling. The tour operator has been cancelling packages and flights since late October, leaving thousands of travellers wondering what on earth happens next. Here’s everything the research turned up on what TUI has actually announced, what customers can do, and what the situation looks like on the ground right now.

Packages Cancelled Until: Sunday, November 2 ·
Flights Cancelled Until: October 31 ·
Reason: Hurricane Melissa ·
Affected Destination: Jamaica ·
Operator: TUI

Can I cancel my TUI holiday to Jamaica?

TUI has published dedicated travel alerts for Jamaica on its website, and the short answer is that if your package falls within a cancelled period, the operator is handling the logistics — you don’t need to initiate a cancellation yourself. The Travel Weekly reported that TUI cancelled all Jamaica packages until Sunday 2 November 2025, with flights from Jamaica back to the UK suspended until 31 October.

Cancellation options via myTUI account

Customers can access their booking through the myTUI portal to review options. The platform typically allows amendment requests, though during active hurricane periods TUI may push updates directly. Travel Gossip reported that TUI is contacting impacted customers directly or by phone at 0203 451 2688 for assistance, including customers whose bookings involve partner airlines like Virgin Atlantic. The Travel Gossip noted that TUI is handling these cases proactively rather than waiting for customers to call in.

Official TUI policy on Jamaica bookings

The operator’s published cancellation FAQs on TUI.co.uk state that customers affected by hurricane-linked disruptions can usually rebook to a later date or request a refund, depending on the specific circumstances of their booking. According to TUI’s own travel advice page for Jamaica, the hurricane season runs from June to November, peaking in August and September, which means travellers booking autumn holidays should factor in elevated weather risk. The TUI.co.uk travel advice page remains the authoritative source for policy details.

Are TUI flights going to Jamaica?

Not yet, at least not in any meaningful volume. TUI cancelled flights from Jamaica to the UK through to 31 November 2025, and extended the broader package holiday cancellation through 23 November 2025. The Travel Gossip reported that TUI cited “devastation caused by Hurricane Melissa to local infrastructure including hotels and roads” as the reason for the extension.

Current flight status post-Hurricane Melissa

Sangster International Airport in Montego Bay had all flights cancelled immediately after the hurricane, with hopes to reopen within two days after 31 October 2025. Norman Manley International Airport in Kingston reopened for relief flights on approximately 29–30 October and commercial services by Thursday morning, according to Euronews. The contrast between the two airports was significant: Kingston’s facility recovered faster, while Montego Bay — the primary tourist gateway — stayed closed longer.

Holiday flights updates

TUI announced a resumption of some package holidays from 24 November 2025, as reported by Travel Gossip. TravelMole noted that TUI planned to operate a limited number of holidays as recovery progressed, and the Jamaica Tourist Board has targeted 15 December 2025 for full tourism industry recovery with all airports fully operational. The TravelMole carries this recovery timeline.

Is it safe to travel to Jamaica right now?

This is where the picture gets complicated. The physical danger from the storm itself has passed, but the aftermath is creating real challenges for visitors. Euronews reported that the UK Foreign Office warned of potential shortages in food, accommodation, water, and health services in the immediate post-hurricane period. The Euronews report included this FCDO guidance directly.

Jamaica travel alerts from official sources

Jamaica’s tourism minister Edmund Bartlett confirmed that all 25,000 international tourists in the country when Hurricane Melissa made landfall on 28 October were accounted for and in good health, per the Euronews coverage. That statement was an important confidence signal — it suggests the immediate safety crisis for visitors was contained. However, the infrastructure damage that led TUI to extend cancellations through 23 November points to ongoing operational challenges.

Post-hurricane safety for travellers

Hurricane Melissa was the strongest storm in the world in 2025 and the worst to hit Jamaica in decades, according to Euronews. The storm rapidly escalated due to warmer ocean temperatures linked to climate change, and Jamaica’s mountains exacerbated rainfall from the slow-moving system, increasing flooding risks. For travellers considering trips in November or December, these geological and meteorological factors remain relevant context. The Jamaica Tourist Board’s stated target of 15 December 2025 for full recovery suggests that even visitors booking for late November and December should monitor updates closely.

How much money do you lose if you cancel a holiday with TUI?

This depends heavily on when you booked, what your policy says, and whether TUI has already cancelled on its end. TUI’s general cancellation fee information is available on TUI.co.uk, but the operator has been applying fee waivers for customers caught within hurricane-related cancellations.

Cancellation fees structure

TUI’s standard policy typically involves cancellation charges that scale with how close to departure the cancellation occurs. However, when an operator cancels a holiday — as TUI did here — customers are generally entitled to a full refund rather than facing a fee. The JustAnswer report noted that TUI curtailed some customer holidays in Jamaica by a week due to Hurricane Melissa, which suggests customers were getting partial refunds or credits rather than full-package cancellations. A curtailed holiday — where the operator cuts the trip short — typically triggers proportionate refund rights.

Fee waivers for hurricane-affected bookings

The Euronews noted that travel insurance purchased before 21 October 2025 — the date Hurricane Melissa was officially named — can cover disruptions from Hurricane Melissa if conditions such as the property becoming uninhabitable or airline cancellation are met. This is a critical detail for customers: those who had insurance in place before the named storm may have additional claim avenues beyond TUI’s direct refund.

Is TUI canceling flights to Jamaica after Hurricane Melissa devastation?

Yes. After initially cancelling through 2 November, TUI extended its cancellations significantly. The Travel Gossip reported that TUI cancelled package holidays and flights up to and including 23 November 2025, citing devastation to local infrastructure including hotels and roads. The operator then announced resumption of some holidays from 24 November 2025.

Packages cancelled until Sunday

The initial cancellation announcement was reported by Travel Weekly, with TUI cancelling all Jamaica packages until Sunday 2 November 2025. At the same time, TUI flew two empty Boeing 787 Dreamliner aircraft to Punta Cana in the Dominican Republic, reportedly to airlift approximately 1,300 stranded customers from Montego Bay. This was a substantial rescue operation — The Independent covered the positioning of those aircraft in detail.

Airport and travel impacts

The airport situation was fluid. Sangster International Airport in Montego Bay had all flights cancelled post-hurricane, with hopes to reopen within two days after 31 October. Norman Manley in Kingston was faster to recover, reopening for relief flights on approximately 29–30 October and commercial services by the following morning. Jamaican ports also closed to shipping and cruise ships, leading Carnival Cruise Line and Royal Caribbean to cancel stops and reroute, per Euronews.

Related reading: FCDO travel safety guide · Newcastle to Amsterdam Ferry guide

Travelers eyeing rescheduled trips amid Hurricane Melissa disruptions might consider TUIs best Jamaica hotel packages for competitive 2026 pricing and options.

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