Marks & Spencer UK: Discounts, Online & CEO Info

If you’re a UK shopper over 60, or simply curious about how Marks & Spencer looks after its customers in 2025, you’re in the right place. M&S has quietly become one of Britain’s most-searched retailers — not just for its food halls or clothing ranges, but for practical perks that actually save regular shoppers money. This guide cuts through the noise to bring you the facts on senior discounts, online ordering, and the leadership figures behind the brand.

Senior Discount: 10% off for over 60s · CEO Pay Package: £7.1m · Headquarters: London, England · Specialties: Clothing, beauty, home, food · Online Availability: Collection and delivery options

The table below summarises the key facts at a glance — from company type to senior perks and executive compensation.

Do over 60s get a discount at M&S?

Yes — M&S offers a 10% discount on full-price items for customers aged 60 and over. This perk is available across participating M&S stores and applies to a wide range of products, from clothing and beauty to homewares and food. The discount is administered through a third-party verification service called GoCertify, which confirms your age eligibility before issuing a discount code or card.

Eligibility and application process

To claim the senior discount, you’ll need a valid photo ID such as a driving licence, passport, or passport card. The verification process through GoCertify takes a few minutes online, after which you receive a code to use at checkout or a physical card to present in store. Once verified, the discount applies to most full-price items — though it’s worth noting that sale items and certain promotional bundles are typically excluded. The senior discount appears to be valid through at least April 2026, giving eligible shoppers a solid window to take advantage of the saving.

The implication: senior shoppers who buy mainly in-store and stick to full-price items will see the greatest benefit from this programme.

Can I order from M&S online now in the UK?

M&S operates a full online storefront at marksandspencer.com, offering both home delivery and click-and-collect options across the UK. The retailer has invested heavily in its e-commerce platform in recent years, expanding delivery windows and improving its app experience. Customers can shop the full clothing, home, and beauty ranges online, as well as order food parcels and grocery items for home delivery in selected areas.

Current status

M&S has largely recovered from the cyber disruption that affected its systems in previous years. The retailer now offers robust online shopping capabilities, including real-time stock availability, alternative size selection, and integration with its Sparks loyalty programme. Customer reviews indicate that the website and app have become more reliable, though delivery slot availability can still be limited during peak periods.

Collection and delivery options

shoppers can choose between standard home delivery, next-day delivery (where available), and in-store collection for online orders. The M&S app also allows you to track orders and manage returns more easily than the desktop site. Food delivery is handled through a separate grocery partnership in some regions, so availability depends on your postcode.

What this means: the online channel works well for general shopping, but senior discount holders shouldn’t assume the saving carries over until M&S confirms otherwise.

What does the CEO of M&S earn?

Stuart Machin, Chief Executive Officer of Marks & Spencer since 2022, received a total compensation package of £7.1 million ($9.6 million) for the fiscal year ending March 2025. That figure represents a 39% increase on his previous year’s pay, driven largely by performance-linked awards that reflect the retailer’s improving financial health and share price performance.

Recent pay package details

Of that £7.1 million total, around £4.6 million came from performance-linked awards — a 74% jump compared to the prior year. Almost 90% of Machin’s pay is tied to the performance of the business and its share price, meaning his earnings rise and fall with M&S’s commercial success. Over 75% of his total pay is made up of long-term and deferred share awards, which vest over several years and are subject to waiting periods. His fixed pay and pension benefit for 2024/25 came to approximately £894,000, while his annual bonus of £1.6 million reflected a 97% outturn against maximum targets. The CEO’s base salary is set to increase by 2% to £865,694 from July 2025.

M&S Remuneration Committee Report 2025 (official governance document)

Of the CEO’s total pay, £2,695,938 is attributable to share price increase — meaning roughly £2.7 million of his package reflects the market’s valuation of M&S itself, not his fixed salary.

Is Marks and Spencers in the UK?

Marks & Spencer is a major British multinational retailer, headquartered in London, England. Founded in 1884, it is one of the UK’s most recognisable high street brands, with hundreds of stores across England, Scotland, Wales, and Northern Ireland. The company employs tens of thousands of people across its store estate, distribution network, and corporate offices, making it a significant employer in the British retail sector.

Company presence and history

M&S has operated continuously in the UK for over a century, surviving multiple economic cycles and shifts in consumer behaviour that have felled many of its competitors. Under Stuart Machin’s leadership since 2022, the retailer has pursued a “plan, invest, transform” strategy that has returned clothing and home sales to growth — a notable turnaround after years of decline in those categories. The company remains privately held (its shares trade on the London Stock Exchange) and continues to expand its food hall format in town centres and airports, where it often competes directly with Waitrose and Tesco.

The implication: M&S’s UK footprint is substantial and enduring, but the absence of sector-wide executive pay benchmarks limits the ability to judge whether Machin’s remuneration reflects industry norms.

Has M&S resumed online ordering?

Yes — M&S has fully resumed online ordering in the UK, with its e-commerce platform handling both clothing and home orders as well as food and grocery delivery in supported postcodes. The retailer weathered previous system disruptions and has since rebuilt its digital infrastructure to support day-to-day shopping across all product categories.

Updates on service availability

Current capabilities include standard delivery (typically 3-5 working days for clothing and home), next-day delivery slots in selected areas, and in-store collection for online orders. The M&S app has received positive updates in recent customer reviews, with users praising its streamlined checkout and improved search functionality. For food orders, M&S partners with third-party delivery services in some regions, meaning the experience can vary depending on location. The retailer has also expanded its click-and-collect network, allowing shoppers to pick up online orders from thousands of convenience partners alongside dedicated M&S stores.

M&S occupies a distinctive position in the UK retail landscape — a heritage brand that’s successfully reinvented itself as a food destination while rebuilding its clothing and home credentials. For senior shoppers, the 10% discount is a tangible benefit worth claiming, though the uncertainty around online applicability means it pays to check directly with M&S before placing a web order. The executive pay figures, meanwhile, reflect a business whose turnaround is translating into measurable value for shareholders — even as the gap between CEO compensation and frontline pay raises legitimate questions about distribution of gains.

For UK shoppers weighing their options, the equation is straightforward: if you qualify for the senior discount and primarily shop in store, M&S is worth a visit. If you’re an online-first shopper, the jury is still out on whether that 10% saving extends to your basket.

Related reading: B&Q Ashford: Store Details, Hours, Furniture & Discounts

M&S continues transforming digital operations via robust online sales deals and delivery networks, enhancing appeal alongside senior discounts and CEO strategies.